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How paceadvantage Handles Your Personal Information

Your account data, payment details and browsing activity are handled under a clear privacy framework — this page lays out exactly what we collect, why we collect it, and how you can access, update or remove it.

PayPal & Venmo payment data protectedAccount wallet details securedState-by-state eligibility honoredYour data rights explained clearlyContact path for privacy requests
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paceadvantage How paceadvantage Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

Privacy questions deserve a direct answer, not a form letter. Our account support team handles data access requests, correction asks and deletion inquiries through the channels below. When you reach out, include your registered email address and the specific request so we can verify your identity before acting on it — that step protects you as much as it protects the integrity of your account.

Live Chat Start a chat session from the account menu on mobile or desktop. Identify yourself as filing a privacy request so the team routes it to the right queue immediately.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered email and a clear description of what data action you need taken.
Account Settings Path Some data corrections — like updating your phone number or mailing address — can be handled directly inside your account profile without contacting support at all.
DATA PRACTICES EXPLAINED

How We Protect and Manage Your Account Data

We layer technical and procedural controls to keep your information accurate and secure across every session, whether you log in from a Houston-area device or access your account wallet from anywhere else in an eligible state. SSL encryption covers data in transit; access to account records inside our systems is limited to staff with a verified operational need. Cookie use, retention schedules and your deletion rights are each addressed in the cards below.

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand how account pages perform. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are kept for as long as your account remains open and for the period state law requires after closure. Payment transaction references tied to PayPal or Venmo activity follow their own processor retention rules.

Account Security

Multi-step login verification and session timeout controls are active on your account by default. If we detect a login from an unfamiliar device, we prompt re-verification before granting access.

Your Deletion Rights

Where your state law permits a deletion request, we will remove your personal data from active systems after identity verification, subject to any legal retention obligations we must fulfill first.

Frequently Asked Privacy Questions

These are the questions we hear most often about data handling, account access and how your payment information is stored. If your question isn't covered here, the live chat and email channels in the support section above are the fastest way to get a specific answer.

No. We record transaction confirmation IDs and the last-four identifier your payment processor returns. Full account credentials stay inside the PayPal or Venmo system and are never written to our database.

Yes. Submit a data access request through live chat or the support email in your account settings. We verify your identity first, then compile and send your data within the window your state law requires.

Minor updates — email address, phone number, mailing address — can be made directly in your account profile. Legal name or date-of-birth corrections require identity document verification through our support team.

Internal access is limited to staff with an operational reason to view it. Payment processors like PayPal and Venmo see only what they need to process a transaction. We do not sell or share your data with advertisers.

Your personal data moves out of active systems after account closure. We retain records for the period state law mandates, then delete or anonymize them. Play+ and Venmo transaction logs follow their own processor policies.

Yes. Whether you access your account wallet from a mobile browser or a supported app environment, the same data practices apply. Session cookies and device identifiers collected on mobile are covered under the same policy.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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